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    Thanks for shopping at No1 Rosemary Water.
    If you are not entirely satisfied with your purchase, we're here to help.

     

    Returns

    You have 14 calendar days to return an item from the date you received it.
    To be eligible for a return, your item must be unused and in the same condition that you received it.

    Your item must be in the original packaging, unopened and undamaged.

    Your item needs to have the receipt or proof of purchase.

     

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item.

    We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer's policies.

     

    Shipping

    Shipping costs are fixed at £7.95 for UK standard delivery (5-7 days). Shipping cost is displayed separately to product cost.

    Shipping for Wholesale will be stipulated at time of enquiry and may vary depending on quantity and destination and is subject to tax, duties or custom charges.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    If you receive a refund, the cost of return shipping will be deducted from your refund.

     

    Faulty/Damaged Goods

    We will not ask for the damaged goods to be returned to us, instead we will replace the faulty/damaged product at no additional cost.

     

    Contact Us

    If you have any questions on how to return your item to us, contact us at customerservices@rosemarywater.com.